Frequently Asked Questions

Everything you need to know about your gear and orders.

What is the Eddie Bauer Adventure Guarantee?

We stand by everything we build. If you are not satisfied with your product's performance, you can return it for a full refund within one year of purchase with proof of purchase.

How long does shipping take for domestic orders?

Standard shipping typically takes 7-10 business days. Expedited and Express shipping options are available at checkout for faster delivery.

How do I track my order?

Once your order ships, you will receive an email with a tracking number. You can also track your status by logging into your account and visiting the 'Order History' section.

Can I return an item I bought online to a retail store?

Yes, most items purchased on our website can be returned to any Eddie Bauer retail store. Please bring your original packing slip or order confirmation email.

How do I determine the right size for me?

We provide a comprehensive size chart on every product page, including measurements for Tall, Petite, and Plus sizes to ensure you get the perfect fit for your adventure.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Eddie Bauer gift cards.